1. Assisted diagnostics: Image- and video-based diagnostics support the operator of the machine during troubleshooting. After contacting the service desk, the operator is guided to the potential source of the problem with the help of audio, image and video information. The aim is to significantly improve service quality so that the service technician has the right replacement parts when he arrives.
2. Assisted service: An expert at the service desk supports the on-site service technician with augmented reality (AR) and connected diagnostic tools. This allows the service desk expert to manage multiple situations simultaneously, thus saving time and travel costs. An additional benefit is that on-site technicians improve their skills by working with the service desk experts and using the assistance systems.
3. Online-supported on-the-job operator training: While learning how to operate an agriculture machine requires extensive training, it's nearly impossible to demonstrate every function in different situations. For this reason, the INVIA project is also looking at expanding the training alternatives to include online-supported on-the-job training. Operators who find themselves in unfamiliar situations can receive support from a trainer at the company headquarters.